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Case Study | Corporate

COMPANY NAME: Sydney Water

CONTRACT VALUE:

STAFF DEPLOYED: 1-4

CONTRACT HELD: 11 YRS

SIZE OF SITES: N/A

Background

Sydney water supply water, wastewater, recycled water and some stormwater services to more than five million people in Greater Sydney and the Illawarra.

Scope

  • Main to meter plumbing for 25,000 properties a year, including Sydney, Illawarra and Blue Mountains regions, and group property maintenance
  • 24/7/365 on-call plumbing maintenance services for Sydney Water clients
  • Over 480 jobs per week

Approach

Our Pipeline™ system gives the client real-time data on projects with is collected by our plumbers on iPads at the site. We provide a full roving service across Sydney, with all vehicles GPS tracked. Electrical safety is paramount and weekly audits are completed.

Outcome

During our time working with Sydney Water, we had a 97% record of attending callouts within one hour. Our excellent callout record delivers peace of mind to both Sydney Water and their clients.

- 97% record of attending callouts within 1 hour

“”

Andrew W, Property Manager

Watertight
Watertight
Watertight
Watertight