COMPANY NAME: Sydney Opera House
CONTRACT VALUE: $900,000
STAFF DEPLOYED: 1-5
CONTRACT HELD: 2 YRS (current contract to 2026)
SIZE OF SITES: 3 SITES, 1,300 ASSETS
We’re contracted to provide plumbing facilities maintenance for the world-heritage listed Sydney Opera House as well as heritage-listed Customs House and 22 Pitt St. The project has significant reporting, WHS and environmental requirements.
- Condition assessments of assets completed yearly
- Testing of all plumbing compliance assets
- Programmed preventative maintenance
- Minor installations, temporary installations
- Commercial kitchens and restaurant maintenance and installations
- Permanent on-site support 24/7/365 7 am-10 pm (with on-call service 10 pm-7 am)
- Maintenance of mechanical plant including pumps and plant rooms, leak investigations and confined space access works and working at heights including cleaning of the Opera House external shells
- Plumbing property maintenance (zip taps and boiler units, sinks, toilets, urinals, gutters, drainage, RPZ’s TMV’s) fire booster pumps, pipe maintenance and replacements, hot water services
We carefully manage front of house traffic and back of house requirements, attending regular meetings to understand their event calendar and plan 4-8 weeks in advance. We also work in partnership with other contractors to ensure the site runs smoothly and provide a high standard of documentation. Assets are managed to an ISO 55001 STANDARD.
Due to proactive maintenance work, we’ve significantly reduced the faults per quarter. We’ve never missed a response time and this has cut the amount of time the Sydney Opera House spends reporting faults. It also means their plumbing assets are now working properly.
- Daytime response time of 5 minutes
- 76% reduction in faults over two years (2016/2017)