Case Study | Corporate

Background

Sydney water supply water, wastewater, recycled water and some stormwater services to more than five million people in Greater Sydney and the Illawarra.

Scope

• Main to meter plumbing for 25,000 properties a year, including Sydney, Illawarra and Blue Mountains regions, and group property maintenance
• 24/7/365 on-call plumbing maintenance services for Sydney Water clients
• Over 480 jobs per week

Approach

Our Pipeline™ system gives the client real-time data on projects with is collected by our plumbers on iPads at the site. We provide a full roving service across Sydney, with all vehicles GPS tracked. Electrical safety is paramount and weekly audits are completed.

Outcome

During our time working with Sydney Water, we have a 97% record of attending callouts within one hour. Our excellent callout record delivers peace of mind to both Sydney Water and their clients.